IT Support

NetworkStar has two main options for ICT support. Please note that these can be tailored to suit your organisation's needs.

Standard Support Option

Comm-Tech provides full support (Level 1, 2 and 3. For explanations of these levels click here. Standard support includes the following services:

• Answer technology-related questions and participate in technology problem-solving for individuals
• Hardware and Software installations
• Coordinating hardware repairs
• Act as the liaison between the organisation and other technology Service Providers
• Help the organisation set an information technology vision plan
• Provide purchasing assistance
• Organise and maintain organisation computer records
• Enable others to use computing more effectively and efficiently
• Identify and implement backup strategies meeting organisation requirements
• Provide long-term level 3 support via e-mail, telephone and remote desktop protocols in order to ensure the continued provision of the basic network services as outlined in our support terms. Remote desktop support is limited to 'reasonable-use' and can only be provided if necessary or in order to regain network stability in case of emergency.
• Provide 1 day (7.5 hours) network overhaul service to fully document and stabilise the underlying network infrastructure (this will include software upgrades, investigating & repair of missing OS licenses, et al.)
• Provide on-site server and services management. This involves management of user accounts and groups, network shares and related user-permissions.
• Provide extensive documentation and further reading on the existing systems and the inner-workings of ICT systems of interest to organisations. This is to achieve two goals: Firstly, to facilitate the administration of the existing systems and secondly, to provide long-term sources for independent further learning for the volunteer.
• Provide standard call-out options as outlined in the proposed support terms. These are provided as a last resort in case of severe/urgent problems which need attention of an engineer. Call-out is usually carried out on the following business day.